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FAQs

Frequently Asked Questions about Zoum Zoum Birthday Parties

WHERE ARE THE PARTIES HELD?

The Zoum Zoum Party team comes to you! We provide all the necessary materials and come to your house, school or hall to offer our services! Our qualified instructors will be able to adapt their presentation to the space at hand.

IS THERE A MINIMUM OR MAXIMUM NUMBER OF GUESTS REQUIRED FOR THE PARTIES?

As our price lists indicate, we provide you with different packages. You can choose the option that better suits your needs. There are no minimum number of children required. And if you exceed 17 children we strongly recommend that you reserve 2 presenters.

WHAT IS OUR CANCELLATION POLICY?

Our cancellation policy is very flexible and structured to meet your needs as a parent. You have up to 48h before the birthday party to cancel and receive a full refund. You also have up to 24h before the scheduled party to change the date without any fees.  If these delays are not respected, a 15% fee will be held upon refund.

HOW TO VERIFY OUR AVAILABILITY AND MAKE A RESERVATION?

It is impossible for us to keep an on-line schedule as our demand is constantly growing and changing. However, you can maximize your chances of obtaining the date and time slot of your choice by requesting a price list. Our on-line reservation will then automatically be accessible to you. Prefer talking to a real person? Wonderful, our competent customer service representatives are always available and ready to assist you in planning your child’s birthday party! You can reach us toll free at 1-855-850-9686

HOW LONG WILL IT TAKE TO PLAN MY BIRTHDAY PARTY?

Zoum Zoum Party offers you a turnkey solution. One of our trained adviser will listen to your needs and provide you with a package that best suits your child’s interests. All you’ll have to do is tell us where to go!!!

WHEN CAN YOU DO A ZOUM ZOUM PARTY BIRTHDAY?

Your Zoum Zoum Party birthday can be held on a weekday or over the weekend! We have daytime and evening time slots available for you. We strongly advise that you contact us at least 3 weeks prior the party to book. Availabilities go FAST…. If you a planning a last minute party, no worries, call us and we’ll see how we can fit you in the schedule!

HOW LONG ARE ZOUM ZOUM PARTY PRESENTATIONS?

All our party presentations last minimum 60 minutes. However, we have amazing upgrades you can chose from if you want to add time and pleasure to the party!

WHAT DO PARENTS NEED TO SUPPLY?

We suggest that parent prepare a safe space where the party goers will be able to have a terrific time with our instructors. For our Magic, Science and Girlz themes, the best setup is to have children around a kitchen or dining table. For our science theme, we strongly recommend that parent provides a disposable tablecloth to put on their table.

ARE THEIR TRANSPORTATION FEES?

There are absolutely no transportation costs if you reside with a 45 km radius of downtown Montreal, Quebec or Trois-Rivières. If you do however live outside this perimeter, a small transportation fee may be requested. Please inquire with one of our customer service representative!

ARE OUR SERVICES OFFERED IN YOUR AREA?

We are happy to come to you if you reside in the Montreal, Quebec or Trois-Rivières regions. For areas outside these perimeters, please contact us to see the possibilities and the potential  costs associated with transportation.

WHAT IS THE PERFECT AGE FOR ZOUM ZOUM PARTY’S PRESENTATIONS?  

If your child is between the ages of 3 and 12, for sure we have a suitable and fun party package for him or her! All our presentations and themes have been tried, tested and loved by thousands of children!

ARE ZOUM ZOUM PARTY’S BIRTHDAYS MESSY?

Following our recommendations of having one or two disposable tablecloths, rest assured, our instructor will erase all physical traces of their presentation. All that will be left will be smiles and happy memories!

SHOULD PARENTS STAY DURING THE PRESENTATION?

Your presence is a question of choice. Our qualified and professional presenters are trained for handling a group of party goers! They will be happy is you stay but is if you choose not to,  trust that your children are in great hands!